Privacy Policy

Oneness Central Coast Australia

Incorporated Association — ABN: 25 427 308 865

Compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

Oneness Central Coast Australia Inc (OCCA) is committed to protecting the privacy of all individuals whose personal information we hold. This policy explains how OCCA collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

1.  What Information We Collect

OCCA may collect and hold the following types of personal information:

  • Names, contact details (email, phone, address) of members, volunteers, donors, and program participants
  • Emergency contact information for participants in programs and events
  • Financial information such as bank account details for payment processing and donor records
  • Health information where relevant to wellbeing programs (treated as sensitive information)
  • Photos and video taken at OCCA events (where consent has been given)
  • Committee member details as required for governance and regulatory compliance
  • Information provided through our website, social media, or directly to OCCA staff or volunteers

2.  How We Collect Information

OCCA collects personal information in the following ways:

  • Directly from individuals through membership applications, event registrations, donations, or volunteering
  • Through our website, email, or social media channels
  • Through program participation and intake forms
  • From third parties where authorised by the individual (e.g., referral organisations)

We will always tell you why we are collecting your information at the time of collection.

3.  Why We Collect Information (Purpose)

OCCA collects personal information to:

  • Manage memberships and volunteer relationships
  • Deliver wellbeing programs, workshops, and events
  • Process donations and grants
  • Communicate with members, participants, and supporters
  • Meet legal and regulatory obligations (e.g., NSW Fair Trading, ACNC reporting)
  • Improve our services and programs
  • Promote OCCA activities (with consent)

4.  Sensitive Information

Sensitive information includes health, medical, or wellbeing information. OCCA will only collect sensitive information where:

  • The individual has given explicit consent
  • It is required by law
  • It is necessary for OCCA’s programs, and the collection is reasonably expected

Sensitive information will be treated with extra care and will not be used or disclosed for purposes other than those for which it was collected, without explicit consent.

5.  Storage and Security

  • Personal information is stored securely in digital format (password-protected cloud storage — e.g., Google Drive) and/or in locked physical files
  • Access is restricted to authorised committee members and staff on a need-to-know basis
  • OCCA will take reasonable steps to protect personal information from misuse, loss, unauthorised access, and disclosure
  • Financial information is stored in our accounting software with restricted access
  • Outdated records are securely deleted or destroyed when no longer needed

6.  Use and Disclosure

OCCA will not use or share your personal information for any purpose other than those stated in this policy without your consent, unless required by law. We will not sell personal information to third parties.

We may share information with:

  • Government bodies such as the ATO, NSW Fair Trading, or ACNC as required
  • Service providers such as accountants, insurers, or IT providers (bound by confidentiality)
  • Other organisations with your explicit consent

7.  Your Rights — Accessing and Correcting Your Information

You have the right to:

  • Request access to the personal information OCCA holds about you
  • Request a correction if the information is inaccurate, incomplete, or outdated
  • Withdraw consent for the use of your information (where applicable)
  • Make a complaint about how OCCA has handled your information

To make a request, contact the Secretary at the address below. OCCA will respond within 30 days.

8.  Website and Digital Communications

  • Our website may collect non-identifying information such as browser type and pages visited
  • We may use email newsletters or social media to communicate; you may unsubscribe at any time
  • We do not knowingly collect information from children under 16 without parental consent

9.  Complaints

If you believe OCCA has breached the Australian Privacy Principles, you may:

  1. Contact the OCCA Secretary in writing
  2. Allow OCCA 30 days to respond and attempt to resolve your complaint
  3. If unresolved, escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992

10.  Contact

OrganisationOneness Central Coast Australia Inc
Privacy OfficerSecretary — Fiona Pennington
Emailinfo@occawellbeing.org
Address56 Stachon Street North Gosford NSW 2250

11.  Policy Review

This policy will be reviewed annually or when there are significant changes to legislation, technology, or OCCA’s operations.

Adopted byOCCA Committee
Date adopted23 February 2026
Next reviewFebruary 2027
LegislationPrivacy Act 1988 (Cth); Australian Privacy Principles